Press Release

Gartner declares The Selfservice Company one of the Cool Vendors 2010

PR Agency: ZIELGRUPPE.NET GmbH | 07.06.2010
Press release from: The Selfservice Company

Every year, the renowned market research firm Gartner IT searches for companies that have a new and promising business vision. The critical analysts only favour firms that are innovative and enable users to experience new features. To make it into the coveted list, the firm needs to be able to solve customers' problems with innovative methodology.

The Selfservice Company meet these conditions with their virtual assistant and indicates which direction the branch customer services will take in the next few years. The in-house dialogue manager technology enables The Selfservice Company to answer 50 million customers' questions a year with a hit rate of 90%. This is carried out completely automatic on 24 hours a day, 7 days a week basis.

Companies that use the virtual assistant realize its benefits very quickly: the virtual assistant provides better information and thereby significantly increases customer satisfaction, reduces costs effectively and increases the Up selling potential.
Customers can navigate quicker and more selectively when their questions are answered promptly and accurately, while all product and service information is simultaneously accessible. There is no holding time and the virtual assistant can also help customers with filling out an online order. The customer is then able to decide faster and safer. The online sales increase significantly.
The learning virtual assistants also detect what questions visitors have about which topic and evaluates the relevance statistically. This helps the marketing team to identify new topics for the customer dialogue. "This effective combination of virtual consulting and business intelligence provides the marketing with a much sounder information base. The planning and aims can be formulated concretely and accurately according to the wishes of the customers," knows Dirk Jan Dokman, Managing Director of The Selfservice Company, thereby additionally stressing the effectiveness of use of the virtual assistant.

Gartner distinguishes in the decision for this company among others the accuracy of responses and their intelligibility.
There is also the appealing proposition that companies that value a head start in customer service, cannot afford to look past The Selfservice Company.
The company with offices in Germany, The Netherlands and The United Kingdom is growing quickly and continuously. The clients include E. On, Otto, Staples, Essent, KPN and Rabobank.
More information on www.selfservicecompany.com.

This release was published on openPR.

The Selfservice Company BV
Schiecentrale
Schiehavenkade 62-64
3024 EZ Rotterdam
The Netherlands

The Selfservice Company is the trend setter in online customer contact. Today, we answer 50 million customers' questions a year with a hit rate of 90%. 24 hours a day, 7 days a week. Our virtual assistant answers questions promptly and correctly and this increases customer satisfaction significantly, reduces costs effectively and increases Up selling potential.