Projects list
Jasmijn is the virtual assistant of VGZ. She answers all your questions about insurances, coverage, and care. Jasmine offers a set of FAQ's along with her answer, to help the customer more quickly.
Website: www.vgz.nl
Sanne is the virtual assistant for NLEnergie. She supports their customer service and can answer all questions about the consumer products and services of NLEnergie. To help the users even more, Sanne displays a set of related questions with her answers.
Website: www.nederlandenergie.nl
Ella is Sky's virtual assistant. She answers all questions about Sky's products and services. Ella helps the customer navigate around the site by using relevant links and "page pushes". If need be, Ella will also offer the Live Chat option.
Website: www.sky.com
Sophie advises visitors to the Congstar customer service page about Congstar's phones, prepaid services and subscriptions. She also answers queries about installing internet and landline connections. Furthermore, Sophie also offers a selection of "frequently asked questions"
Website: www.congstar.de
Emma advises customers of Toys R Us and guides them through the buying process. Emma also helps find the address of the nearest store by means of a direct link to the 'Store Finder'.
Website: www.toysrus.co.uk
Nienke knows all about the products and services of Nationale Nederlanden related to business and private customer markets. She helps the customer further by showing a couple of answer-related questions.
Website: www.nn.nl
Please refer to Tom for questions about mortgages. When he gives his answer, he also provides a list of frequently asked questions. In addition, he refers customers to the website page containing the required information.
Website: www.eyeOpen.nl
Kate is the virtual assistant of British marketplace Ortso.com. Kate appears throughout the public and Buyers' pages so she is always available to guide Buyers through the dynamic process of creating Listings and accepting Retailers' offers. Her virtual assistant colleague Matt helps Retailers.
Website: www.ortso.com
Noor is the expert on PostNL online shipping service. She assists the customers around the clock by answering questions about postage, package dimensions and shipping costs. Simultaneously she displays frequently asked questions.
Website: www.postnl.nl
Frank is the virtual assistant of PRINCE2online. He has an extensive knowledge about PRINCE2's business courses and answers questions about the products and services of PRINCE2online.
Website: www.prince2online.nl
Nina, who welcomes you at the UnicefChat on Facebook, helps visitor selecting relief goods which are urgently needed. Subsequently, the visitor is transferred to the safe payment environment. When returning from the donation shop the visitor can invite friends to make a donation.
Website: www.facebook.com
At the site of Staples Office Centre, virtual assistant Stacey awaits your questions. She knows all products and leads customers through the order process on the website.
Website: www.staplesofficecentre.nl
Sophie is the virtual assistant on the Dutch and English version of the website of NS Hispeed. Sophie answers questions about international train journeys and tickets. She presents the related questions underneath the answer and shows different emotions.
Website: www.nshispeed.nl
Virtual assistant Maud answers every question about the travel insurances of Mondial Assistance. Maud is integrated into the entire website of Mondial Assistance. After answering the question and providing a link, Maud stays on the screen to answer additional questions.
Website: Mondial Assistance Reisverzekeringen
Heleen knows everything about Essent. The link 'meer vinden' underneath the dialogue box of Heleen offers the possibility of going to the special question and answer page. On this page within the customer service, Heleen presents more information related to the subject of the question.
Website: www.essent.nl
Yvette is a virtual assistant meant for younger customers of the Rabobank. Yvette helps youth with their banking activities on social network sites such as Hyves and via chat on MSN.
MSN: Add Yvette Yvette@rabobank.nl
Kim is the virtual assistant of KPN and answers questions about KPN Mobiel and the internet, television and landline connections of KPN. Kim helps solving problems. The question history is displayed underneath the dialogue box. In case Kim does not the answer, live chat will be offered.
Website: www.kpn.com
Heleen answers questions about the products and services of Essent concerning the private and business customer market. Heleen presents additional information about the subject by means of frequently asked questions. The frequently asked questions are linked to the subject of the customer question.
Website: www.essent.nl
Rosa is the virtual assistant of Robeco Direct and answers every question about Robeco Direct and its products. Keywords about Robeco entered into Google provide a direct link to Rosa, and she will give the customer more information about the product he was searching for. In dialogues, Rosa provides page pushes to the right web pages.
Website:Go towww.robecodirect.nl
Sabine is the Virtuelle Beraterin of Reader's Digest Germany and is developed to understand and answer questions in German. Sabine answers customer questions of readers of Reader's Digest and directs them to the right page.
Website: www.readersdigest.de
Tess, the virtual assistant belonging to Ziggo, answers all questions about the products and services of Ziggo. The clickable dialogues support the interaction with the customer and enable providing a fitting answer after a general starting question.
Website: www.ziggo.nl
Eva of NS answers customer questions of people travelling with Dutch Railways. Eva's answers are complemented with frequently asked questions. It is also possible to search for information via the frequently asked questions, which are grouped into subjects. The question history is saved, so that the customer can go back to previous answers.
Website: www.ns.nl
As a virtual assistant, Joost answers questions about the products and services of XS4ALL on the customer service page. Joost offers online support for answering questions about internet connection and related subjects.
Website: www.xs4all.nl
Sanne knows everything about the customer service of Wehkamp.nl. Sanne provides more information by presenting links in the answers and offering related frequently asked questions. After clicking on the link, Sanne remains on the screen to answer any follow-up questions.
Website: www.wehkamp.nl
Jan Jaap knows everything about the insurances of Ditzo. Jan Jaap can be found on the entire website to answer questions. As a virtual assistant, he answers customer questions and accompanies the customer in the ordering process. Jan Jaap helps customers navigating through the website by providing page pushes and remembering the context of the webpage. In case Jan Jaap does not the answer, live chat will be offered.
Website: www.ditzo.nl
Nadine is the virtual assistant of the municipality Rotterdam. Nadine knows everything about the Office of Population Affairs and she specialises in moving house. A dialogue originates from counter questions and helps Nadine in finding the right form for informing the municipality of a change of address.
Website: www.rotterdam.nl
The virtual assistant of Hi.nl answers all customer questions. A general question is followed by a counter question with multiple choices. The dialogue is started and the customer receives one fitting answer to his question.
Website: www.hi.nl
Daphne knows everything about D-reizen. She answers the questions of customers on the service page. Daphne also helps answering frequently asked questions just before departure: a link in the email directs the traveller to Daphne's answer on the website of D-reizen.
Website: www.d-reizen.nl
The virtual assistant of Robeco knows everything about the different divisions of Robeco. Via the search function on the website, the virtual assistant explains the different products and directs the customer to web pages for more information.
Website: businessdesk.robeco.nl
As a virtual assistant, Lisa answers customer questions on the customer service page. After a general answer, Lisa stimulates the customer to rephrase the question so that she can answer the question more specifically.
Website: www.rabomobiel.nl
Emma answers questions about the Master's programmes of the School of Business and Economics of the Maastricht University. Emma helps students in English finding the right web page for enrolment and admission. She also provides general information about studying in Maastricht.
Website: www.maastrichtuniversity.nl
Vera is Unive's virtual assistant and answers every question about the car insurances of Unive. Vera provides related questions about the subject and helps the customer navigating through the website by presenting links in the answer.
Website: www.unive.nl
Ally answers questions about the Office of Population Affairs on the homepage of the municipality Almere. She helps the citizens of Almere with finding the right page within the digital front office of the municipality. As a virtual assistant, Ally can also be added to your personal Google page.
Website: gemeentealmere.hyves.nl
Fleur answers customer questions about the services of OTTO. Underneath Fleur, a variable list of frequently asked questions is displayed asked questions per subject. During the order process, Fleur remains present to assist the customer and answer possible questions.
Website: www.otto.nl
She informs about the products and services of Solcon and provides useful links in her answers. Eva remains on display in the right margin even after clicking on a link, enabling the visitor to ask several successive questions.
Website: www.solcon.nl
The virtual service team answers questions about the products and services of Energiedirect.nl. Questions other people posed provide more information on subjects frequently informed about. With the help of links and page pushes, the virtual service team assists visitors in navigating through the website.
Website: www.energiedirect.nl