Knowledge Management

Let The Selfservice Company implement a new project, manage the existing inventory or re-structure and organize your knowledge base. Our experience has been built up over the years from successfully completing projects for internationally recognized organizations with demanding knowledge base requirements.

Our content editors are trained to formulate answers according to the communication style desired by the client. Furthermore, they process customer questions from various information sources, thus creating a comprehensive knowledge base with questions and answers.
For almost all our clients, we regularly analyse the user logs of the dialogues.  After which we will, if needed, expand the central knowledge base with missing information and answers. Because of this constant monitoring and adjusting, the virtual assistant is available 24 hours a day to correctly address the customers.