Live Chat

Live Chat is a unique application which puts the conversation through to a live chat with a customer service employee. By means of this useful tool your customer service will be offered the opportunity to chat with customers live. Live chat is applied when your virtual assistant is not able to answer a certain question properly.

What are the reasons for our Live Chat Application?

• This handy tool completes your virtual assistants even more;
• Customers will be able to make live contact with your employees easily;
• No question remains unanswered, resulting in a high level of customer satisfaction;
• An extra service on your web site, without complicated IT efforts.

How does Live Chat work?

1.It may occur that the virtual assistant is not able to answer a personal question; in order to avoid a customer leaving your web site discontent, at this moment, contact is made with one of your customer service employees;
2. If an employee is available, the customer will be shown a banner, the starting sign for a Live Chat. In case no employee is vacant, other channels or an e-mail form can be made available;
3. Prior to the Live Chat, customer service employee will be shown the conversation which took place between virtual assistant and customer, in order to take up the subject of the conversation;
4. Subsequently, your customers will be able to have a chat with a real live customer service employee, and are addressed personally through your own website.

Daphne knows everything about D-reizen. In the unlikely event of Daphne not being able to answer a question, she directs the conversation to a Live Chat with an employee of D-reizen.
In case you would like additional information, please contact us on the following telephone number: +31 (0)10 - 411 38 66, or ask Sophie your question.