Personal contact

Personal contact and quick resolution of the customers query increases customer satisfaction.
Your tailor-made virtual assistant attends to your customers questions 24 hours a day. The online assistant will have a virtual personality representative of your brand and treats your customers in the manner truly reflective of your customer service values.

Personal contact with your customers through your virtual assistant

Our virtual assistants, created with the help of the unique Eli Technology, are able to interpret a question based on recognition of natural language and provide the customer with an immediate answer. Customers can pose their questions in colloquial language. This way, a smooth dialogue takes place, as if one chats with a live person, which creates the feeling of personal contact.
In the unlikely event of virtual assistant not comprehending a certain question, we can arrange for your customer to be linked through to a live chat with one of your employees.
Your advantages:

• Personal contact with immediate resolution increases customer satisfaction and NPS (Net Promoter Score)
• An immediate, automated resolution requires far less operational expenditure than traditional service support models
• Creates customer empathy, enhances the customer journey and creates a positive representation of the brand and supporting services
• Interaction with a 'person' that is polite, helpful and by definition helpful has been proven to create a positive experience against traditional methods renowned for leaving customers frustrated through bad service
  

Eva of NS remembers question history of customers. This way, NS creates a personal contact point on the web site, which makes customers glad to return to ask other questions. 

In case you would like additional information, please contact us on the following: info@selfservicecompany.com, telephone number: +31 (0)10 - 411 38 66, or ask Sophie your question.