The Selfservice Company increases customer satisfaction, improves sales conversion and reduces operational costs

Our Customers

Our clients

We are very proud to work for and partner with A-brand companies. We share our passion to maximize customer experience. All our clients are willing to speak with you about their experience with The Selfservoice Company. Please contact us for more information.

	Sanne is the virtual assistant of Wehkamp. the biggest online retailer in the Netherlands. Wehkamp is known for their customer focused approach and won several awards for their online shops.
	Heleen is the virtual employee of Essent. Essent is the leading energy company in The Netherlands. On the website of Essent, Heleen answers all questions. We work with the central knowledgebase of RightNow.
	The virtual assistant of KPN knows everyting about the triple play offering of KPN, dutch largest telecom company. If the virtual assistant doesn't know the answer, the customer is supported via the live chat software of The Selfservice Company.
	@home is one of the largest cable companies in the Netherlands. Maud is the virtual support desk employee and give advice about all service questions and offers support in installation and troubleshooting for the Internet, telephone and television products of @home.
	Nadine helps the citizens of Rotterdam, the second largest city in The Netherlands.
	Lisa knows everything about the mobile telephone offering of Rabo Mobile, the telecom company of the largest bank in The Netherlands: the Rabobank.
	The Selfservice Company helped Ditzo (member of the Fortis group) in defining and implementing it's contact stategy. Jaap-Jan is the virtual agent on www.ditzo.nl and answers question about the financial products of Ditzo and guides the visitors through the website. If Jaap Jan doesn't know the answer, clienst can email, chat or call the Ditzo support desk. The Selfservice Company implemented the knowledge base, the agent desktop and other contact center applications in cooperation withRightNow Technologies.
	Daphe is your virtual travel agent at van D-Reizen, one of the largest travel agencies in The Netherlands.
	Jo knows everything about the OV Chipcard, the new card for public trasport in the Netherlands via www.ret.nl
	Bob is the specialist in legislation regarding housing construction.
	Dirk Jan is the virtual assistant of the business desk of fund bank Robeco Direct.
	Yvette is the MSN chat bot of Rabobank. Yvette answers all questions about money and how to earn, save and spend it. Also you can see your saving account and your last 3 transactions. Yvette works on Microsoft Live Messenger.
	Catherine is the virtual assistant of Reader's Digest.
	Jessica is the virtual assistant of training institute The Square Mile. Jessica speaks Dutchs als Engels.
Email-afhandeling en kennis-management	The Selfservice Company implemented the email management system of Hyves. Hyves answer their email with the excellent suite of RightNow Technologies.
Zoekfunctie	The Selfservice Company made the search functionality at Robeco Group, the investment engineers.
Coming Soon..	The Selfservice Company is impleming a project for the Dutch Railways regarding email, knowledgebase management, webselfservice, search and virtual assistant.
Coming Soon..	The Selfservice Company is developping a virtual assistant for www.robecodirect.nl.
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Consultancy	The Selfservice Company organised and moderated a workshop to improve voice selfservice at Telfort.
Consultancy	The Selfservice Company helped NTT to establish good online support for the UEFA Champions League video streaming services .