Solutions

The Selfservice Company develops and implements customer friendly self service duties for your company through every possible communication channel.  For instance:

• A customer friendly virtual assistant providing clear answers to your customers’ questions through the net, MSN messenger and text messaging, 24 hours a day, 7 days a week. This way, you will save on personnel costs substantially;
• To survey and develop an information system for possible questions of your web site’s visitors by means of knowledge management;
• Customer support; a personal and correct tailor-made answer improves the quality of the services on your web site;
• Your virtual sales assistant increases online sales, because he/she will act as a showpiece to your web site;
• By analysing the dialogues you will gain valuable information about behaviour patterns and preferences of your customers. You will acquire valuable market information and will be able to adjust your marketing accordingly;
• Your virtual assistant gives personal advice based on your customer’s needs obtained from an analysis of dialogues and statistics;
• Personal contact by means of an online dialogue with your customers increases customer satisfaction. You will yield higher turnover rates by interactive communication with your customers;
• By making use of Live Chat, your employees will be offered the unique opportunity to chat with your customers;
• Eli Technology, the technology masterminding the virtual assistant, arranges the recognition of numerous question formulations;